Business Central Support Consultant

My client are seeking an experienced BC Support Consultant to suppport a live ERP implementation.

spanning mobilisation and knowledge transfer, UAT preparation and execution, cutover, go-live, hypercare, and business-as-usual handover. The successful candidate will work closely with business users, process leads, super users, the ERP project team, IT and the implementation partner.

Key Responsibilites

• Provide hands-on, day-to-day functional support to users during UAT, cutover, go-live and post-go-live hypercare.
• Support users with Business Central transactions, navigation, agreed processes and general system queries across Finance and operational areas.
• Assist testers in executing structured UAT scenarios and scripts, including test steps, test data, expected outcomes and supporting evidence.
• Log, classify, triage and investigate issues as user guidance, process, data, access, configuration, defect, integration or enhancement.
• Document reproducible defects clearly, including steps, evidence, expected result, actual result and business impact, and escalate through the agreed route.
• Work with process leads, functional consultants, IT and the implementation partner to progress issues through to resolution and retest.
• Maintain accurate UAT and hypercare records, dashboards and outstanding-action logs, ensuring that no issue is left without an owner or next action.
  
  Essential experience and skills

• Minimum three years’ recent hands-on experience supporting Microsoft Dynamics 365 Business Central.
• Experience supporting at least one structured UAT, implementation, go-live or post-go-live hypercare assignment.
• Strong practical understanding of Business Central Finance, including financial posting, dimensions, posting groups and reconciliation principles.
• Working knowledge of at least two additional functional areas such as purchasing, sales, inventory, warehouse management, fixed assets or manufacturing.
• Ability to distinguish and investigate user, process, data, access, configuration, defect and integration issues.
• Experience using Azure DevOps or a comparable test, defect or service-management platform.
• Understanding of Business Central roles, permission sets, approval workflows and core application controls.
• Strong troubleshooting, problem-solving, prioritisation and issue-management skills.
• Excellent communication skills and confidence supporting users with different levels of technical and process knowledge.
• Highly organised, proactive and comfortable working in a fast-paced implementation environment.

Desirable Experience

• Microsoft Dynamics 365 Business Central Functional Consultant certification, including MB-800 or the current equivalent.
• Previous Microsoft Dynamics NAV experience.
• Experience in manufacturing, construction materials, distribution or multi-site operations.
• Exposure to integrated Dynamics 365 CRM, Power BI, Microsoft Fabric or connected operational platforms.
• Experience developing knowledge articles, supporting train-the-trainer activity or transitioning an ERP implementation into an ITIL-aligned support model.

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